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Dtcom Solutions - eGovernment
Government agencies around the world face the need to capture
accurate data from citizens every day; streamline workflows
that involve people within and outside the agency; collaborate
more effectively and seamlessly across agencies; and deliver
information to constituents more efficiently. Government
processes are driven by documents and forms, from citizen
communications to requests for services and business compliance.
Today, citizens expect better service from government agencies.
They expect to receive online services, expect to have digital
records of their fillings and more.
Governments wishing to create digital form workflows have
the following requirements:
- User friendliness and familiarity: The users are used
to filling paper-based forms that were specifically
designed with user friendliness in mind. Colors, borders and lines
all help fill the often complex forms.
- Authenticity and integrity: The paper-based forms are
filled in front of a government representative. This
ensures the
identification of the person. A hand-written signature
on this paper-based form ensures authentication.
Digital forms
are often filled away from the government representative
and require a solution that enables to certify documents
and maintain their integrity once they are filled.
- Interface with legacy systems: The forms have to be
integrated with legacy and core business systems
for interactive and
integrated information and service delivery.
- Digital archiving: Forms should be digitally
archived. Scanning forms is costly and redundant
and therefore
a solution that can support full text search and
does not
require scanning
is preferable.
The Form-IT! Solution
Government agencies have identified the benefits of using
PDF as a form-filling solution. Users fill the forms
on PDF, enjoying the familiarity of the form as opposed to
HTML-based forms that lack the original layout and structure
of the official forms. Form-IT! has taken this
process a step forward.
- Pre-filled forms: Forms can be pre-filled with the
basic information that is available in the legacy system
(or a
separate database).
- Forms are stored in their original format: The forms
themselves are not only displayed to the user in
the original format.
They are also stored that way. This contributes to
the authenticity and integrity of the filled form. The form
itself can be
retrieved from the archive in its original format.
- Digital archive: The filled forms are stored in a special
archive. Just like in a paper-based or scanned
archive, the forms are kept in their original format. However,
unlike traditional archives, this solution allows
full text search
and linkage to other legacy information.
- XML Support: Form-IT! supports XML as
input and output. The data that is input can be
in XML format
and during the
creation of the output this XML information can
be embedded in the PDF file.
- Multi Lingual Support: With its Unicode support Form-IT! supports
all languages including non-roman. Form-IT! includes
a special engine to support Right to left languages
like Hebrew and Arabic.
- Adobe Reader Extensions Server: Form-IT! can
easily integrate with Adobe Reader Extensions Server
to allow some Adobe Acrobat
functionality in the free Adobe Acrobat Reader.
With Form-IT!, citizens will be able to
receive official government documents electronically.
These documents
can
then be sent by email to third parties, stored
in a personal archive etc.
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